FAQs

ORGANIZER Q & A

WeInvite provides an easy, comprehensive digital platform to handle all your event planning needs. It takes the stress off you from planning and organizing your event. One platform to use and one payment! That’s it!! From start to finish!

How do I sign up to WeInvite?

  • To sign up to WeInvite you need to download the application on any device.
  • Click on “Create Free account” to create a new account.
  • The next step is to create an account, fill out all the details such as first name, last name, valid e-mail address and then create a user ID and password.
  • There will be a confirmation email sent to the email address provided along with a hyperlink from WeInvite in which the customer can log in to the application.
  • For your security You will need to set up security questions, if in case the account holder forgets the password, these answers will help to change the password, there is also a PIN which helps the customer to retrieve the account if for any reason the account gets locked.
  • Account successfully created and any event can be created.
  • To log on- to WeInvite there must be an account registered in your name already on www.weinvite.com.
  • Once you log-on you can find the log in option up in the right-hand corner of the App/Website...
  • Entering your Email ID along with your created password will allow you into your profile.
  • If the password is forgotten click on “Forgot your Password?” option.
  • Enter the email address you provided when you first signed up
  • You will receive an email with a link and directions to reset your password
  • Reset the password and login with the new password.
  • The name on the account can be changed.
  • Click on “My Profile”
  • You will have 2 options 1) account settings 2) profile settings
  • Click on profile settings and edit the name you would like to change it to and then hit save.
  • The address on the account can be changed.
  • Click on “My Profile”
  • You will have 2 options 1) account settings 2) profile settings
  • Click on profile settings and edit the address and remember to hit save.

Yes, you can change your password at any-time, by going into your profile.

  • Click on “My Profile”
  • Go to account settings
  • Click on change password
  • Enter current password and enter the new password.
  • The account can be terminated.
  • Click on “My Profile”
  • Click on account settings
  • Click on terminate user name
  • The data will be saved, the user name on the account will be terminated.
  • You do not need to do anything further after clicking “terminate user”
  • The payment will be d flow of creating an event.
  • While creating any event you can select the order you go in for Food, Venue and or Other Services.
  • After the order has been placed you will have to make the payment in the next step.
  • If it is the 1st event being created click on “Add New Card”.
  • Check the Terms and Conditions and click on “Pay Upon Confirmation”
  • The Orders placed will be checked by the service providers for open availability.
  • Once all the orders are accepted by the service providers the CSR (customer service representative) will confirm the orders and the payment will go through.
  • Example photo below to show what the screen will look like as you navigate through
  • The organizer can add any number of people to his contact list.
  • Go to “My Account”, click on manage contacts.
  • Go to my contacts, click on “add a new contact.”
  • Enter the name, Email ID, and phone number and submit to add them as a contact.
  • Groups can also be created by adding the contacts added.
  • The organizer can also remove contacts.
  • Go to “My Account”, click on manage contacts.
  • Go to my contacts
  • Click on the contact to be deleted.
  • Click on the trash can Icon to delete the contact.
  • The organizer can only invite people who are in the contact list.
  • The contacts can either be added before creating an event or can be added newly while creating an event.
  • The contacts that you will be inviting can be searched in the search box and must be dragged into the invited list by tapping on the arrow. Top arrow will place the invitee into the box, bottom arrow will remove that person from the invited list.
  • The 1st step of selecting a venue is to enter the Zip Code of the city where you are planning the event.
  • The Venue listing happens within the 50-mile radius of the Zip Code entered.
  • The venue slots will be available only based on the Time duration of the event.
  • You can then place an order with any venue for the event.
  • You can also search for any venue in the search option.
  • The cost of venue will be visible before placing the order.
  • Same way you searched for the venue, the organizer can choose any food vendor of his or her choice. The name will need to be entered with the cuisine type and diet as well and proceed to click enter.
  • Once the food of your choice pops up on the screen the menu will be available from which the food can be selected, and the order can be placed.
  • The food item can be selected by clicking on “add to cart”.
  • The quantity can also be edited.
  • You can also choose more than 1 food vendor for your event.
  • Yes, an Event can be created for next day, however Venue and Other services will not be available for booking.
  • Orders can only be placed with Restaurants.
  • Yes, an Event can be created for next day, but Venue and Other services will not be available for booking.
  • Orders can only be placed with Restaurants on that short of a notice.
  • Yes, you can save an event under draft.
  • If an invitation is sent VIA email, the invitees will receive the invitation through their email.
  • Clicking on view invitation will give all the details of the event.
  • The invitee can reply to the host to RSVP or Decline with a message.
  • When an event is created or when an order is placed, the event falls under the MY EVENTS option and will have 3 options 1) Event preview 2) Buzz board 3) order communication. My events is located on the upper left side on the WeInvite app.
  • The organizers can upload pics before, during and after the event.
  • This option is available in the buzz board.
  • After clicking on buzzboard go to the gallery option.
  • In gallery click on upload media to upload pictures and videos.
  • When an event is created or when an order is placed, the event falls under the MY EVENTS option and will have 3 options 1) Event preview 2) Buzz board 3) order communication.
  • If the organizer has any query or any changes to be made on the order, he or she can communicate with the service provider by clicking on order communication.
  • To create an event on WeInvite just log in and click on the “create event” option on the top of the page.

PLAN: Under plan there are three sub tasks which are invitees, venue and food.

INVITEES: Your guest, the people you are inviting to your event organizer will be able to add people to his contact list.

VENUE: Organizer can either choose a venue or set his or her own venue. For example, your house.

When clicking on the choose venue option the organizer will be getting a list of venues which fall within the 50-mile radius of the Zip Code provided.

The organizer can also opt for the resource type such as hotel, party hall, garden, restaurants. etc.

Once the organizer chooses a venue, he/she will be able to look at the venue cost for the whole day or any time slots that are open and available.

FOOD:

The Organizer can choose the food of his/her liking from their favorite catering services or restaurants

There is also an option for choosing more than one food service.

Once you click on the search option there will be a list of food service providers which are within the 50-mile zip code they have provided in the create event page.

The food can be added to the cart where it will give you details including the quantity and cost.

Food can either be picked up from the location or have it delivered.

The organizer can also provide his or her own food, but some of the venues might not allow outside food brought into their establishment.

Payment:

Delivery address:

Here the organizer can choose the delivery address which can be the venue, the address on the account or any address the organizer has set up for delivery.

Review and pay:

Here the organizer can have a look and modify into the order details of both the venue and food with cost.

Payment method:

The organizer will have to provide the card details to make the payment.

Once the card details are saved the organizer will click on “Pay Upon Confirmation”

Confirmation:

Here the organizer will be able to download the order invoice and look over the entire order that was placed through WeInvite.

COMPLETE:

This would be the final step to create the event.

Request from Organizer:

Once the organizer creates an event or places an order for food and venue, he will not be able to cancel the order but can cancel the whole event.

To cancel the event the organizer needs to send a request to the CSR.

Canceling an event may incur cancellation charges depending on whether the order is fulfilled and the time remaining for the actual event date.

The organizer can also request the CSR to mark the order as pending.

Marking the order as pending will allow the organizer to make changes on the event regarding the venue or the food.

Rejection from service provider:

When the organizer creates an event or places an order with a service provider, and if the order cannot be fulfilled by that Service Provider the order will be rejected.

These rejected orders fall under the CSR portal which will be marked as “Event for Editing”.

When the events are marked as “Event for Editing” the organizer will have to revisit the plan and will be able to place a different order with the same Service Provider or can place any order with different service provider.

The organizer will have to revisit the “Event for Editing” orders in a certain time period.

If the organizer does not revisit the order in this time period, the CSR will have to send a remainder to the organizers to make changes on the event.

If the organizer still fails to make revisit and make changes on the order, the charges will be??

  • Yes, you can create paid events. You will see the box titled ’paid events’ in the left corner when creating your event..
  • Check mark the paid event box to create a paid event.
  • Yes, you can create an event and just send out the invitation without placing an order on WeInvite.
  • Organizer also has an option to send the invitation through social media such as Facebook, IG and twitter.
  • Yes, you can add new contacts on the Add Invitees page.
  • You can add invitees at any-time, just tap on “add invitees”
  • Let’s buzz is an instant group chat tool you can use by sending out information about your event or other topics to your friends and or attendees.
  • Let’s buzz is a great way to generate excitement for your event.
  • Yes, you can view past events by clicking on “past” in the tool bar of your dashboard.
  • You will be able to view your past events at any time. They will be in order by month created.
  • The message board is a tool you can use to send messages regarding a certain event. For example, you created an event for a birthday party and an anniversary party, you may have made some changes to one of your created events or you need to reach attendees you only invited to the birthday party but not the anniversary party. You can use the message board to reach those attendees.
  • You will see the event name in the left upper corner of the message board. That way you can double check and make sure you are sending messages out for the correct event.
  • You event will stay in “draft mode” until you complete each tab. Once you send out invites to attendees your event will also no longer be in draft mode.
  • You can create your event and come back later and complete the process. The event will be found under “Drafts”.
  • You can tap the RSVP Icon under the event you are looking for RSVP’s, there you will be able to see which attendees already sent in their RSVP.
  • This is a great way to keep track of all your attendees, you will also be able to see those who did not RSVP. It will show who responded and who did not respond. You also have the option to re-send an invite under RSVPs.To resend an invite, check mark the box that shows” resend invite”, from there click on the invitees’ email/name, Last step, tap the blue box That’s it!! Invites resent.
  • Yes, you can export all your RSVP’s to a spreadsheet.
  • Yes, on the homepage, click on the event you are looking to view information for. Once you click on the correct event you will have the option to choose the information you would like to view.
  • To view the venue information, click on venue. To view the food vendor, click on food and so on…
  • WeInvite offer many other services, which include, face painters, decoration services ,bounce house rentals, table and tent rental, valet and many other services. Choose “other services to view all "other services” WeInvite have to offer.
  • Yes WeInvite has a mobile app for your convenience
  • You can download the WeInvite mobile app from your app store or at the bottom of our homepage.
  • You cannot share directly to social media from WeInvite, you can upload any photos of your choice taken at your event to your social media page.
  • Yes, your contacts can post comments and rate your shared photos in your WeInvite gallery for up to 30 days after your event.

PARTNER Q & A

WeInvite provides an easy, comprehensive digital platform to handle event planning needs. It takes the stress off anyone organizing an event. WeInvite is One platform to use from start to finish! As a partner, your business will be listed on our platform where organizers and event planners can search and choose their services for any event.

To sign up for an account follow the steps below:

  • Click on “SIGN UP” at the top of the home page
  • Enter first name, last name and company name
  • Enter your preferred email address you would like to use and have all correspondents sent to.
  • Enter a password and click on accept terms and conditions then click submit.
  • You will receive an email to confirm your registration to the email address you signed up with.

To register your business, follow the steps below:

  • After logging in, click on “My Account” at the top of the page on the right side.
  • Click “My Profile” in the drop down.
  • You will see “Proof of Business” asking for company details.
  • Answer the questions under the “Proof of Business” tab.

To login to WeInvite follow the steps below:

  • Go to https://weinvite.com.
  • To log in to WeInvite there must be an account registered in your name
  • Enter your Email ID along with your chosen password, following these steps will allow you into your profile.

To retrieve a new password, the steps to follow are below

  • If the password Is forgotten click on “Forgot your Password?” option.
  • Enter the email address which was provided while signing up.
  • You will receive an email.
  • Reset the password and login with the new password.

Yes, you can go back later and add in your EIN number. To do so, follow the steps below

  • Click on “My Profile”
  • Then click on “Proof of Business” and add your EIN number.
  • Or you can always contact our support/sales team to get it updated. Email us at support@weinvite.com or call us on 248-239-8110.

Yes, you can change your password at any-time, by going into your profile.

  • Click on “My Profile”
  • Go to account settings
  • Click on change password
  • Enter current password and enter the new password.

Organizers, Event Planners or anyone else looking for services can search by typing in the search bar of the service directory.

  • Your services will come up under the category registered
  • Your business can be searched by zip code as well
  • To enter promotional offers, you can add that information by going to:
  • “My Account” then clicking on “Manage Catalog”.
  • You will be able to enter any promotional offers in that section.
  • You can also reach out to customer support for assistance at 248.239.8110.

Once you choose to change your subscription, the new subscription of your choosing will go into effect the following month. For example, if you change your subscription from Silver to gold on the 15th of the month, your new subscription will go into effect on the 1st of the following month.

When changing subscription levels, the new payment level would take effect the first of the following month.

If you choose annually, your credit card would be billed on the first of the month from your original sign up date. For example, if you subscribed and was billed annually on April 12th of 2019, your card would be billed April 1st of 2020.

You can send the menu/catalog information to support@weinvite.com and we can upload the information for you, if you choose to upload the menu, go to “My Account” and in the drop down, choose “Manage Catalog”. Click on Action (+) icon to add services Enter the below details in the 1st step of “Manage Catalog”:

  1. Store Name
  2. Description about the restaurant
  3. Delivery Offered(Yes or No)
  4. Delivery Charges
  5. Delivery Radius
  6. Operational Hours

Enter the below details in the last step of “Manage Catalog”:

  1. Add Menu item
  2. Toppings/ Addons

After you log in to your account, go to “My Profile” and click on “Manage Catalog”

Click on Action (+) icon to add services

Enter the below details in the 1st step of “Manage Catalog”:

  1. Name
  2. Choose your service

Enter the venue details in the last step of the “Manage Catalog”

  1. Name
  2. Maximum Capacity
  3. Description
  4. Pricing Mode
  5. Add Photos, Brochure and PDF for further understanding
  6. Active

Any Order placed by the organizer will either be accepted or rejected by the Service provider/Partner. Once the Service provider has accepted the order, he/she must contact the CSR for cancelling the order acceptance. The CSR(customer service representative) will communicate with the organizer and the order will be cancelled. The organizer can then place a new order for the same event with a different service provider.

You can change the way you pay your subscription by going into your account and looking at your current subscription, you will see the option to change it from monthly to weekly or if you choose to pay annually you can also select annually.

For general questions You can contact WeInvite by emailing us at support@weinvite.com or by calling 248.239.8110. To contact sales, reach out to sales@weinvite.com.

Number of branches can be created or added for a partner.

  • Go to “My Account” and click on Manage Branch.
  • Click on add branch or the plus sign to add a new branch.
  • The owner and the branch manager can also block the already added branches.

YES! We have an App for this!
mobile-app-link

Create and Manage your Event on the go!

Download the app for iPhone or Android

Apple store
Play Store